Canyon ? No Thanks!

[Gast diginauta]

I show you my unfortunately relationship with the Canyon. Unfortunately not still concluded. premise that I am a frequent purchaser through e-commerce also a e-bay customer with beyond 100 feedbacks and never has happened me anything of similar.

Here it all that happened

 

1) I ordered a racing bicycle ULTIMATE AL

 

2) Day 24 of April I have sent them the amount for the purchase of the bike.

 

3) Day 12 month May arrives the bike with the package strongly damaged. I refusal the package and I communicate immediately through email to CANYON what happened

 

4) From a telephone call of the successive day from mrs. Rupcich of Canyon her say me " You do not have to be worried because the bike Canyon have are super insurance" and it will be immediately send other bike of that damaged.

 

5) from a successive telephone call of some day after I come adiviced that the new bike will be sended when the broken bike return.

 

6) I feel myself with Canyon Italy and I decide to change BIke in order. I will take a carbon bike of the outlet with a difference of 150 euros.

 

7) the day 19 May pay the 150 euros of difference to the Canyon

 

8) After several days of attended Canyon Italy comunicate me thet the bike will be send when return the damaged bike.

 

9) The 4 june I am tired to wait and comunicate to Canyon that i renounce to the bike and ask for rembursement of the payment.

 

10) The 5 june Canyon demands me the bank address for the reimbursement. (Why ? it was enough to reimburse on the account from which they had received the payment)

 

11) The 5 june same shipment code IBAN of my bank account

 

12) the 9 june after other contacts Canyon require my BIC Code. (Why ? For the European norm single code IBAN is sufficient for Bank Payment, and it is very simple extract BIC from IBAN Code)

 

13) the 9 june same i send them the BIC Code

 

14) 20 june I have sent a new mail for demand for news on the reimbursement

 

15) mail of answer with the assurance of the interest from Canyon

 

16) no answer and new mail day 24 with demand for precise information.

 

17) various telephone contacts

 

18) the 26 june I receive the telephone call from Canyon tha spoke me with these words " VERY BAD NEWS REGARDING ITS REIMBURSEMENT. The BIKE IS RE-ENTRY WITHOUT the WHEELS AND WITH OTHER SEVERAL DAMAGES. THEREFORE TO CANYON IS not returned the same VALUE of the bike that was sended. Will be Open a PRACTICAL WITH Insurance AND I will not receive the REIMBURSEMENT TILL THAT THE PRACTICAL was closed"

 

19) The 26 june I write in the Canyon Section of a forum what is happened.

 

20) the day after arrives to me the following mail

 

Good Day Angel, I have read the post on Forum and, i am extremely sorry, I only can declare seem. I had already discussed about the situation with the Italy responsible yesterday afternoon after our telephone call, which totally shares my point of view and already is taken part near the Parent company, to the aim to obtain a reply. I confirm therefore that if, within evening, we did not to receive the reply hoped from the Germany, we personally will resolve this unpleasant situation.

 

Good day, Italian Rupcich

 

 

21) the day first July arrives to me an other mail containing the following lines of CANYON Germany with a undersigned of Canyon Italy

 

' ' As to matter of fact, we have received to bike from Italy, which was destroyed and loads parts to were missing (as to make as the remember, the wheels). Now, since we don't know, who destroyed the package (the customer or DHL) we have to investigated. It will be not problem, as soon as DHL admits, that they have broken the package. You can imagine, that they are not very keen on admitting that. The only vacant factor in this houses right now is DHL. As soon as they say " the customer refused the package, since it was destroyed". The next step is to refund the money to the customer. Right now, we don't have to statement from DHL. I know, we have to customer, saying that it was not his fault. And we have DHL without any statement. As long as the situation is not clear, we simply cant refund the money. If the customer wont understand this situation, he is free to contact his lawyer. Off course, the situation is quite bad for both parties. And the am willing to offer him to special deal for to new bike, as soon as the situation is solved, and DHL admits the failure in their own company. Sorry, but that's the only thing, we can I give right now.' ' As Canyon Italy we were ready to take part, sure of its buonafede, and to reimburse it waiting for ulterior developments, but the parent company has absolutely prohibited us to take part in so far as.

 

 

REASSUMED: DHL DOES NOT SUPPLY DOCUMENTATION AND CANYON KEEP MINE 1500 EUROS!

 

I make the following questions

 

1) CANYON HAS A RECEIPT SIGNED FROM ME THAT ASSERTS THAT I HAVE WITHDRAWN THE BIKE? NOT? THEN THEY MUST SEARCH THE RESPONSIBILITY BETWEEN THE COURIERS, MEANTIME GIVES BACK THE MONEY TO ME

2) WHY ARE PASSED NEARLY TWO MONTHS IN ORDER TO CLEAR THIS SITUATION?

3) IF DHL DOES NOT SUPPLY TO CANYON DOCUMENTATION, I NEVER RECEIVE MY REIMBURSEMENT?

 

 

I THINK Canyon, in spite of the gentility and the reassurances in the words has demonstrated in the facts not to hold in some consideration my position.

 

I THINK a good company SHOW HIMSELF when HAppen negative events

 

I ASK TO EXCUSE ME FOR MY APPROSIMATE ENGLISH, IF WANT MY ANSWER WRITE IN ENGLISH PLEASE.

 

ALL OF THIS IS HAPPENED FROM ITALY AND I HAVE CONTACT ONLY WITH CANYON ITALY

 

 

BYE

[bigair]

und was will er jetzt da. canyon schlechtreden?

 

for you...in englisch:

my deepest condolences

[wamm]

frust abbauen schätz ich einmal. kann aber auch rechtlich in die hosn gehen!

[Squarry]

Was kann rechtlich in die Hosen gehen?! Frust abbauen? Wenn dies wirklich den Tatsachen entspricht, geht da nix in die Hose... Diffamierungen und das Weglassen relevanter Sachverhalte ist problematisch. Alles was beweisbar ist, kann und darf so gesagt werden. Wäre ja noch schöner... dann hätten viele Verbraucherschutz-Magazine ein ziemliches Problem und niemand dürfte mehr öffentlich seine Meinung sagen.

Aber es wird immer häufiger gerne von den Firmen gedroht, dass man ja nix sagen dürfe, denn sonst gäbe es groooosse Probleme und man würde dann den Kürzeren ziehen... Noch leben wir in Westeuropa in Rechtsstaaten.

 

Natürlich soll dies aber nicht heissen, dass ich dieses Posting gut bzw. korrekt finde.

[bikebertl]

kann ma wer a kurze deutsche zsammenfassung mitteilen? my english is not das beste...

[gpearl]

kann ma wer a kurze deutsche zsammenfassung mitteilen? my english is not das beste...

 

schwierig - his english is auch not das beste...

[NoAustrian]

caro diginauta,

 

mi dispiace dirlo ma malamente si riesce a capire il "dunque". Sarà un problema di lingua, ma anche, se lo capisco bene, un problema di communicazione tra vettori, corrieri e due reparti di Canyon.

 

C'è chi, come me per esempio, abbia fatto buone esperienze con la suddetta ditta, c'è chi in questo message board ne ha fatto di brutte.

 

E finiamo sempre con lo stesso discorso - chi compra per via dell'internet o della televendita corre un certo rischio che le cose non vadino come se tu andassi al tuo rivenditore di fiducia per farti consegnare la bici in mano.

 

Per certe esperienze con corrieri fatte anche ma non solo in Italia cercherei il problema piuttosto là...

 

tanti saluti a Reggio

 

micha

[NoAustrian]

...ich hab ihm geschrieben, dass man aus seiner Beschreibung nicht ganz schlau wird, es sich offensichtlich um Kommunikationsprobleme auch innerhalb der beteiligten Firmen handelt und das wir beim Thema Canyon hier schon tausendmal über das für und wider von Versendern und den damit verbundenen Risiken diskutiert haben (und das doch nicht schon wieder machen wollen, oder )...

 

insofern ist der höflichkeit wohl genüge getan

 

saluti

 

micha

[Squarry]

Ultrakurz: Fahrrad geliefert, Verpackung ziemlich zerstört, deshalb zurückgewiesen. Haben dann lange kein neues Bike geliefert, wollte Geld zurück, die stellen sich jedoch stur, da die Laufräder gefehlt haben und auch sonst das Bike ziemlich im Arsch war. Sie zahlen das Geld nicht zurück weil sie noch auf das Statement vom Spediteur warten.

[Gast diginauta]

Il problema è che io ho rifiutato la bici e non mi sono stati restituiti i soldi, poi di chiunque sia il problema, Canyon deve risolverlo ma con i suoi soldi non con i miei. Io non ho rirmato la ricevuta di ritiro, perchè Canyon non mi restituisce i soldi ?

 

Visto che parli bene in tedesco traduci tu per i colleghi del forum per favore ?

 

Ciao e Grazie

[xpla]

...

[Sleipnir]

Wenn ich den Text richtig verstanden habe, liegt es an DHL den Schaden zu ersetzen. Aber aus irgendeinem Grund wollen die nicht. Ich würde meine Rechtsschutzversicherung einschalten.

[Reinhard9999]

Also ich habe mit Canyon nur die besten Erfahrungen gemacht. Vor 3 Jahren wars ein Speedmax 3.

 

Dieses Jahr ein 2008er F10 Rahmen zum Lizenzfahrerpreis. Perfekte Abwicklung und ein Traumrahmen den ich wirklich nur weiterempfehlen kann.

 

LG. Reinhard

[Firvin]

Aus meiner Erfahrung (und wir liefern in der Firma seit 3 Jahren mit

DHL) sind Reklamationen wegen kaputten Verpackungen bei denen

ein ziemlicher Horror.

 

Wenn ein Kunde von mir die Paketannahme verweigert, weil Verpackung beschädigt und Inhalt möglicherweise auch, dann

muss ich als Lieferant mich um eine Kundenunterschrift bemühen,

das das Pakerl beschädigt war, dann wird beim Subspediteur

nachgefragt und irgendwann 2-3 Monate später kommt OK, stellt

das Teil uns in Rechnung, wir ersetzen Schaden.

 

Ich pfeif mitlerweile bei Kleinsendungen Warenwert

schon auf Schadensmeldungen.